Plain-language summary: We use information to respond to inquiries, prepare quotes, operate our website, and understand which marketing efforts lead people to ForgeX. We do not sell personal information for money.
1. Information we collect
We collect information you choose to provide when you request a quote, contact us by email or phone, or otherwise communicate with us. This may include:
- Your name, email address, and phone number.
- Project type, project location, requested timeline, and project details.
- Drawings, photos, specifications, or other information you send to us.
- Records of our communications and any business relationship with you.
When you use our website, certain technical information may be collected automatically, including your device and browser type, approximate location derived from your IP address, pages viewed, referring page, interactions with site links or forms, and similar usage information.
2. How we use information
We may use the information we collect to:
- Respond to questions, quote requests, and project inquiries.
- Evaluate project requirements and provide requested products or services.
- Communicate about scheduling, fabrication, delivery, billing, and customer support.
- Operate, maintain, secure, and improve our website and business.
- Measure website traffic, advertising performance, and lead activity.
- Comply with law, enforce agreements, and protect our rights and safety.
5. Retention and security
We retain information for as long as reasonably necessary to respond to your request, manage a customer or project relationship, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations.
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, transmission, or storage system can be guaranteed to be completely secure.
6. Your privacy choices
Depending on where you live and subject to applicable exceptions, you may have the right to request access to, correction of, or deletion of personal information; receive a portable copy; or opt out of certain targeted advertising, sharing, or sales.
To submit a request, email sales@forgexindustries.com with “Privacy Request” in the subject line or call (832) 444-7696. We may need to verify your identity before completing a request. You may also use an authorized agent where applicable. We will not discriminate against you for exercising an applicable privacy right.
7. Children’s privacy
This website is intended for a general business audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.
8. Third-party websites
Our website may link to websites or services operated by others. Their privacy practices are governed by their own policies, and ForgeX Industries is not responsible for those practices.
9. Changes to this policy
We may update this policy as our practices or legal requirements change. The effective date at the top of this page identifies the latest revision. Material changes may also be highlighted on this website when appropriate.
Questions or requests
10. Contact us
Contact ForgeX Industries if you have questions about this policy or how your information is handled.